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Poor Quality and Service from Dealer and Mfg
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Feb 3, 2008 Fleetwood RV complaint by Rtsheppard@yahoo.com |
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We purchased a 2007 Fleetwood Fiesta 34N Class A Motor home from Earnhardt RV/ Freedom Roads RV in Mesa, AZ in November 2007.
Upon taking delivery of our new motor home, we noticed that it was in plagued with manufacturing problems. None of the problems appeared to be severe initially, however they grew larger and larger over time. They included the usual wiring abnormalities, unknown chassis noise, plumbing leaks, HVAC issues, leveling jacks, water pump, transmission noise, slides out of adjustment, carpet and flooring quality, cabinetry hardware, and a list of other items. For example, from the beginning, the countertops and dinette table was delaminating which should have been easily resolved. On three occasions, Earnhardt/Freedom Roads ordered the replacement countertop, and determining that the part was incorrect only after they had removed the countertop and all the associated components. During this “repair” they managed to destroy the sink, fixtures and most plumbing components. Then in the haste of putting them back together, they cross threaded all the pipes, failed to tighten pressure water pipes and reversing the hot and cold lines, then destroying the vinyl floor during the “repair”. Of course we would identify that the state of the last repair at the worst possible time- while out on a family vacation! The motor home would typically come out of the shop with more problems than it left with!
Most recently, it was discovered that Earnhardt/Freedom Roads was causing additional damage while the unit was at their facility! On more than one occasion the unit was returned with cigarette butts in the sink and the restroom had been used while in their possession, windows left open during a storm, etc. The icing on the cake was on the last “repair” the unit was returned with numerous scratches to the exterior. Over the course of 12 months, Earnhardt/Freedom Roads had possession of the unit over 5 months!
Support from Fleetwood has been atrocious. Quality overall in the unit is extremely poor. Earnhardt RV/Freedom roads has to be the worst place I’ve ever had the unfortunate experience of doing business with. It is discouraging to know that an organization such as Fleetwood RV and the Earnhardt/Freedom Roads dealership has such little regard for their customers that it now has to go before the legal system to resolve what started out as relatively small issues.
We have owned other Fleetwood products and even purchased products from this dealership with relatively no problems. We have always enjoyed the RV lifestyle and this has really left a bitter taste in our mouth!
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1. Written by Twilight Zone, on 16-08-2008 23:04
That is a good Question Denny, but how did your comment post 12-02-08? LOL
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2. Written by Sandi, on 25-04-2008 22:15
i understand you completely. Purchased a 2007 Fleetwood Regal 5th wheel Aug 2007. Oct 2007 we began to have problems. Fleetwood decided it needed to be returned to the Indiaan factory for repairs. They could not began repairs until Jan 2008. By this time there were 28 items needing repaired. Water leaks, slideout adj. countertops pulling away from walls etc. While it was at the factory they found other problems that we had not found.Fleetwood picked up the 5th wheel Jan 28, 2008 and returned it March 9, 2008. It's now April & there are 7 different issues that need fixed.
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3. Written by John G, on 16-03-2008 11:30
This shows once again how important it is for a buyer to thoroughly check the vehicle BEFORE ACCEPTING DELIVERY. This buyer should have known better because he is not new to RVing. It's a big investment--treat it like one!
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4. Written by Jim Patton, on 02-03-2008 18:35
Don't get mad.........get what you deserve. www.rvadvocate.com
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5. Written by Denny, on 12-02-2008 18:06
If you purchased it in November 2007 how could it have been in the shop for 5 out of 12 months??
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Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |
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