We purchased a 2007 Fleetwood Fiesta 34N Class A Motor home from Earnhardt RV/ Freedom Roads RV in Mesa, AZ in November 2007.
Upon taking delivery of our new motor home, we noticed that it was in plagued with manufacturing problems. None of the problems appeared to be severe initially, however they grew larger and larger over time. They included the usual wiring abnormalities, unknown chassis noise, plumbing leaks, HVAC issues, leveling jacks, water pump, transmission noise, slides out of adjustment, carpet and flooring quality, cabinetry hardware, and a list of other items. For example, from the beginning, the countertops and dinette table was delaminating which should have been easily resolved. On three occasions, Earnhardt/Freedom Roads ordered the replacement countertop, and determining that the part was incorrect only after they had removed the countertop and all the associated components. During this “repair” they managed to destroy the sink, fixtures and most plumbing components. Then in the haste of putting them back together, they cross threaded all the pipes, failed to tighten pressure water pipes and reversing the hot and cold lines, then destroying the vinyl floor during the “repair”. Of course we would identify that the state of the last repair at the worst possible time- while out on a family vacation! The motor home would typically come out of the shop with more problems than it left with!
Most recently, it was discovered that Earnhardt/Freedom Roads was causing additional damage while the unit was at their facility! On more than one occasion the unit was returned with cigarette butts in the sink and the restroom had been used while in their possession, windows left open during a storm, etc. The icing on the cake was on the last “repair” the unit was returned with numerous scratches to the exterior. Over the course of 12 months, Earnhardt/Freedom Roads had possession of the unit over 5 months!
Support from Fleetwood has been atrocious. Quality overall in the unit is extremely poor. Earnhardt RV/Freedom roads has to be the worst place I’ve ever had the unfortunate experience of doing business with. It is discouraging to know that an organization such as Fleetwood RV and the Earnhardt/Freedom Roads dealership has such little regard for their customers that it now has to go before the legal system to resolve what started out as relatively small issues.
We have owned other Fleetwood products and even purchased products from this dealership with relatively no problems. We have always enjoyed the RV lifestyle and this has really left a bitter taste in our mouth!
Product or Service Mentioned: Fleetwood Rv Rv.